Upon account verification, players may be required owo submit various documents. These include identification such as ID cards or passports, payment system proofs, and utility bills. These documents must be provided as photos and are not accepted in PDF or scanned forms.

• The player from Poland is experiencing difficulties withdrawing funds because transactions jest to his preferred payment method are not possible.
• With a min. $500 deposit, players receive a 100% match up jest to $3,000.
• The Complaints Team państwa unable owo investigate further as the player did not respond jest to requests for additional information, resulting in the rejection of the complaint.
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Later, the complaint państwa rejected again due to the player’s unresponsiveness. The player from Germany państwa accused of breaching premia terms by placing single bets greater than the allowed ones. At first, we closed the complaint as ‘unresolved’ because the casino failed to reply. The player from Australia is having trouble making a withdrawal from Hellspin Casino.

Responsible Gambling

That game actually has a 96.53% RTP rate, so I felt that the 99% displayed was misleading. Withdrawal times vary depending on the method used but are generally processed within hours. Customer support can be reached via on-line czat, email, or phone. The player from Portugal is dissatisfied with the withdrawal process.

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We understand how frustrating it can be when bonus terms feel restrictive, and we truly appreciate you pointing that out. We’re sorry to hear that your experience hasn’t been as exciting recently. Your feedback is important jest to us as we continue jest to work on enhancing the experience for everyone. We appreciate you sharing your thoughts and hope we can turn things around for you in the future. HellSpin goes the extra mile jest to offer a secure and enjoyable gaming experience for its players in Australia. With trusted payment hell spin 22 options and an official Curaçao eGaming license, you can rest assured that your gaming sessions are safe.

The Player’s Winnings Were Not Credited

Jest To enjoythis offer, you must deposit a min. of 25 CAD pan a Wednesday pan the platform. You cannot bet mężczyzna sports events at HellSpin casino Canada. This is because the gambling platform doesnot have a sportsbook. Therefore, you can only play casino games here, although the selection ispleasantly broad. The acceptance of cryptocurrency as a payment method is a major highlight of this operator. It isone of the driving forces behind its growing popularity in the Canadian gambling community.

Customer Support Options

The player from Australia has submitted a withdrawal request less than two weeks prior to contacting us. The player later informed us that he received his winnings and this complaint państwa closed as resolved. A player from Greece reported that after winning 33 euros and receiving free spins at Hell Spin, their potential winnings of 300 euros were reduced owo only 49 euros. The complaint was rejected as the player stopped responding. The player from Australia had submitted a withdrawal request less than two weeks prior owo contacting us.

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Player’s Struggling Owo Complete Account Verification

The same goes for the minimal responsible gaming info, another factor which the operator could do better on. I set it to pięćdziesiąt spins pan Gates of Olympus and kicked back. Would be nice jest to have a loss limit option, but the spins run without interruption, letting me enjoy nasza firma game. Hellspin clean image is easy jest to navigate, but I wish they had a dark mode.

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As the player acknowledged that the phone bill was in her husband’s name, we considered the casino’s actions as justified and rejected the complaint. The player from Greece had requested a withdrawal prior owo submitting this complaint. However, his winnings had not been received at that time. The Complaints Team had advised the player that withdrawals might take some time jest to process and suggested waiting for at least 14 days before submitting a complaint. The team also extended the timer for response by szóstej days.